Fact Sheet

Company Overview

Unitel, Inc. is a time-honored business consulting firm that helps clients achieve their strategic goals through the use of a best practices methodology and premium consulting services across a wide spectrum of IT and telecommunications solutions. Unitel is a proven and established firm that provides exceptional value, service and overall peace of mind. We provide CIO-level advice and counsel, allowing clients to benefit from a trusted technology advisor with a proven methodology for superior service delivery.

Technology Expertise

Our technical staff undergoes rigorous factory training from a select group of manufacturers, and they are kept constantly up-to-date on the latest product innovations. Installation and training personnel maximize system performance by working with clients to achieve optimum user convenience and operational efficiency. In addition, each Unitel voice technician is required to pass the Converged Technology Professional (CTP) Certification process offered by the Telecommunications Industry Association (TIA).

Services

Total Care Services allow clients to outsource design, deployment, maintenance and upgrades of IT infrastructure and voice and data communications networks to a team of experts.
IT and Network Consulting Services leverage Unitel’s delivery methodology and technology expertise to design, develop, deploy, manage and support IT infrastructure, telephone solutions and data networks.
Telephone and Messaging Services provide a single-source solution for around-the-clock phone service and Unified Messaging of voicemail, fax and email messages.
Carrier Integration Services navigate carrier environments to make sure our clients’ provisioning and support needs are quickly addressed and that they are optimizing their billing plans and driving down monthly operational costs.

A Proven Methodology

Over two decades of designing, developing, deploying and maintaining mission-critical IT and telecommunications infrastructure, Unitel has developed and documented a proven methodology for serving our clients based on best practices.

A Compelling Value Proposition

For most companies, it does not make economic sense to incur the cost of adding full-time IT and communications professionals. By outsourcing the management of IT and communications to Unitel, clients leverage our technology expertise and industry experience so they can focus internal resources on their core competencies. Instead of incurring the cost and overhead of hiring internal technical staff, customers can save many thousands of dollars each year by outsourcing technology management to proven experts.

Technology Independence

Unitel focuses on solving customer problems, and we work closely with equipment vendors and carriers to design unique customer solutions for each client. While Unitel personnel are well-trained and certified in vendor equipment, we are value added resellers for multiple vendors in each major product area so we can offer customers true technology independence.

Around-the-Clock Support

We are proud to be among the top distributors nationwide for quality telecommunications and IT solutions. A staff of certified technicians is on-call 24-hours a day with access to extensive on-site equipment inventories for fast and efficient response to customer requests. Even our customer service representatives are factory certified, ensuring the highest level of customer support available.

Leadership Team

Mark G. Worster—Managing Partner, Business Operations
Jason S. Chisholm—Managing Partner, Client Development
Michael S. Worster—Managing Partner, Technical Services

History

Unitel was founded in 1987, and has a proven track record of nearly 23 years of successful delivery of technology business consulting services.

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