Keeping You Informed On All Things IT & Telecom
If adding a new employee to your phone system means ordering equipment, running another phone line, or calling someone to reprogram a box in the
Quick summary A hosted phone system is more than a utility; with the technology advancements over the last 5 years, it can really help Boston
Quick summary The best small business phone systems should help your team, not get in the way. That seems easier said than done, right? Here
Quick summary Choosing a business VoIP provider is easier when you know what to look for. What Should You Look for in a
Quick summary AI phone answering for small business can be the help busy teams have been desperately needing to better serve their customers. But what
Quick summary The best business phone system for Massachusetts businesses should help your team answer calls, route customers, work from anywhere, and grow without adding
More often than not, choosing a business phone service feels much harder than it needs to be. Every provider talks about features. Every plan sounds
Quick summary Choosing the right business phone system in 2026 is about more than picking the cheapest plan. Price is certainly part of the equation,
Quick summary Boston businesses need reliability and flexibility, and with that, are moving to cloud phone systems because they help teams: There’s no two ways
Quick summary If it’s been some time since you’ve evaluated both the features and pricing of your current system, it’s a great time to
For a lot of small business teams, the phone system is still the heartbeat of daily operations. Sales conversations, customer questions, appointment scheduling, and support
Small business ownership in Rhode Island or Massachusetts is a lot of juggling customers, staff, and daily operations. Your phone system should support that work,
Running a small business in Massachusetts means balancing growth, customer expectations, staffing, and costs, more often than not, all at the same time. While many
Article Quick Take: Rhode Island businesses are busy. Your phone system should keep up. Rhode Island is packed with small businesses. As of 2025, 98.9
Choosing the right business phone systems in RI matters more than you might think. From costs to compliance, your choice shapes how customers connect, how
Editor’s Note: This blog was originally published October 13, 2023 and has been updated for accuracy and comprehensiveness. You’ve come to the right place if
Choosing a Telecom Provider Shouldn’t Feel Like a Blindfolded Hike It’s an all too common experience to feel completely overwhelmed when trying to find the
It’s a familiar story told over and over that organizations are constantly searching for ways to maintain operational efficiency while managing tighter budgets. It’s familiar
Understanding Cyber Threats As businesses increasingly rely on technology, the risk of cyberattacks has become a significant issue that cannot be ignored. Understanding the nature
When it comes to growing your business, your ability to stay ahead of your competition requires efficiency and cost-conscious decision-making. However, many companies find themselves
Over the last five years, the way we work has fundamentally changed. With hybrid schedules and remote teams becoming the norm rather than a small
When it comes to choosing the right business phone systems, it’s all too easy to get lost in a sea of options, technical jargon, and
So, you’re thinking about upgrading your business phone system to a cloud PBX system, but you’ve got a few questions. Well, we’ve got answers! Below,
This may seem out of left field, but Cloud PBX and Unified Communications are great options, not enemies. However, it really comes down to what
Making the move to a cloud based PBX business phone system, in its own right, is a significant decision, but then weighing between a local
Running a business isn’t easy or straightforward; what worked last year, last month, or even last week may not work now. Your business’s success partially
Running a small business isn’t just about making great products or providing top-notch services (although that’s incredibly important). It’s also about keeping the lines of
The communication habits of those interacting with your business have expanded quite a bit in recent years, but the need for office phones is still as crucial
Gone are the days of being able to take situations as they come and make decisions based on those new situations. We’ve all been there;
Ever feel like your communication tools are stuck in the past, especially with remote work and tech evolving so fast? You’re definitely not alone. Many
The cloud is no longer this scary, unknown tech term that has no real-world significance; it powers almost everything we do. The cloud isn’t exactly
Choosing the best small business phone system shouldn’t be complicated, and with Unitel, it isn’t. Unfortunately, history has shown that embarking on the journey to
NEC Solutions, a leader in the communications technology space, has recently announced that they are phasing out their on-premises phone system products. They have even
We often share the same pain points when running our businesses. Managed IT services can offer strategic solutions to these challenges and even give you
A primary selling point of Unified Communications is simplifying the management of internal systems, but there is a secondary UC benefit that should be taking
As we look to the future of work, it’s clear that traditional office setups are becoming a thing of the past. Remote work, distributed teams,
In an era defined by rapid shifts in technological advancement and a transition toward flexible work arrangements, the role of communication in the workplace has
Work, and all communication for that matter, has been going through a period of rapid digitization. In today’s digital age, voice communication is no longer
Elevate Your Virtual Meetings with Expert Video Conference Setup Monday meetings have changed; instead of a whole team locked up in one tiny room, now
Technology’s evolution has exceeded public expectations, bursting beyond the seams of the current workforce with rapidly developing artificial intelligence and other similar innovations, maximizing the
The business world has undergone a significant transformation in recent years when it comes to how we work. The shift towards flexible work has been
Do you ever feel like you’re stuck in a rut, as a business owner? Running a business isn’t easy for many reasons, but one of
Believe it or not, PBX phone systems have been around for a while. The concept of PBX dates back to the 60s when it was
The past few months’ chatter has been all about the use of AI technology and how it’s taking over the business world. There’s a lot
Unified Communications as a Service (UCaaS) is a valuable tool for businesses of all sizes. It can help companies reduce costs, streamline operations, and improve
In today’s distributed workforces, businesses rely heavily on unified communication (UC) tools like video conferencing, instant messaging, and cloud storage to collaborate and stay connected.
The world of business communications and technology moves quickly. Taking a quote from Ferris Bueller’s Day Off, “Life moves pretty fast. If you don’t stop
A quick Google search will reveal that video communications technology has become a highly valuable, and beneficial, tool for businesses. By providing a face-to-face connection
The best online phone service is one that can function well on any internet-connected device, has a user-friendly interface, is part of a georedundant network,
Digital transformation is one of the latest buzzwords and businesses of all sizes are relying on computers and software to conduct business. Most of these
As more businesses look to upgrade their communications systems, whether to upgrade outdated technology or support remote working, unified communications is becoming a preferred solution
You might be considering making the move to a managed services provider (MSP) to take over key functions (IT) or processes within your company. If
Nowadays telephony needs flexibility, that’s why many businesses have switched to hosted solutions, such as hosted PBX. Whether you own a small or medium business,
You’ve decided to upgrade your phone system from the traditional phone line to a VoIP system in order to take advantage of the features and
Perhaps you’re looking for the right VoIP solutions Boston provider. Like any service, choosing the right provider is daunting. It’s no different when choosing a
Recently, a PBX replacement is more of a necessity. On-premise PBX systems have served businesses well, but they’ve become outdated because they are difficult to
It seems like many communications providers are adding faxing solutions to their product suite these days. But have you ever wondered what a hosted fax
As you begin making business decisions, you might ask yourself Who are the best business phone providers near me? You will also need to make
When you hear the word “faxing” odds are you’re going to be transported back to the 1980s, when real bosses wore shoulder pads and animal
Finding the right UCaaS provider can be tricky if you are not sure what to look for. After all, there are a plethora of UCaaS
We know how important it is to you to make the right choice for your business communications. So, when you decide on upgrading to UCaaS,
As a business owner, you know how important relationships with your customers can be to your bottom line. Did you know you can also have
A cloud phone system can bring a business into the future. The features and functions of a cloud phone system can not only improve the
If you’re thinking about giving up your traditional business phone system for a cloud-based phone system for small business, you may be struggling with all
We’re sure you’ve heard about VoIP before. Seems like everyone is offering a solution that allows greater flexibility and scalability for businesses. But is the
When you’re first starting your research into business PBX systems, it can seem daunting. There are thousands of acronyms, hundreds of providers, and dozens of
As a solution, cloud PBX has been around for quite some time. However, the adoption rates for cloud PBX have skyrocketed, thanks in large part
Finding the right office phone system features for your business can be difficult, especially when you’re not sure what is right for you – both
One measure of a business’s success is how productive its employees are. After all, if your employees aren’t working, are things really getting done? Most
In the early 1900s, telephone communications changed the world. As phone service evolved, businesses were able to take advantage of Private Branch Exchange, or PBX.
Are you still on the fence with this whole Unified Communications as a Service (UCaaS) thing? Do you still have a lot of questions as
The right business phone system could be the key to improving customer service for your business. A great communication solution is vital to business in this day and age.
In the past 18 months, remote work has become a vital part of the business world. When the 2020 pandemic sent workers home, businesses had to come up with a
Collaboration from a distance can be a real obstacle. For the past 18 months, businesses have needed to be creative with how to advocate for their
Workplace flexibility. It’s more important to businesses now than ever before. Luckily, cloud-based phone systems are exactly what is needed to keep employees happy, boost productivity, and increase your bottom line. You can achieve these
As a business owner, you need to prepare for the unexpected. Unplanned IT outages can not only bring your day to a screeching halt, but they can also be very
When you are making decisions about business phones, it’s important to keep your customers in mind. According to finances online, 65% of people prefer phone over web connections
Take a moment and reflect on your business. What is your business model? Do your workers come into the office every day? Do you have a
We can all agree technology advances at a break-neck speed. In the world of business, it can be hard to keep up with all these
In 2020, the world was thrown for a loop. As workers were sent home, businesses were left wondering how they were going to keep their
If your business is part of the 35% of businesses still running on the plain old telephone service (POTS) of yesteryear, it’s time for an upgrade. A cloud-based phone system can not only simplify
Big business competitors use their big business budget to acquire all the newest and fanciest of everything. As a smaller competitor, it doesn’t always seem easy to try and
There are many choices to make when it comes to your office phone systems. As a business owner, you can choose to house the entire system on-site
In 1964 at the World’s Fair in New York City, video conferencing was introduced to the world. Two television systems were connected with a closed circuit. From this
If you are new to the business world or just looking for better telephone system options for your business, you have undoubtedly learned how vast
Offering your employees the best remote work tools is more important than ever. Global Workplace Analytics has predicted 25-30% of the workforce will be working from home by the end of 2021. Employees desire a
Many Unified Communications platforms now boast Microsoft Teams Integrations. Why? With remote work trends still on the rise, it is imperative that our communication capabilities advance with the growing need to collaborate and
In order to grow your business, you will need to give customers what they crave, top notch customer service. The phone system features of a business phone system can improve customer service in
Hosted Services is helping businesses adapt to the COVID-19 crisis by transitioning to a remote workforce; they require services that enable them to be as
This past decade has been rough for businesses, particularly in the security department. As things like major data breaches and general cybercrimes (such as phishing
For many businesses, making and receiving calls is essential. It’s a key part of how they operate and generate revenue. With so many businesses being
As the COVID-19 outbreak continues to impact businesses, it is imperative that employees work remotely so companies can remain operational. At Unitel, we have cloud
Businesses are always looking for a way to make their operations more efficient. Migrating your business operations to the cloud allows your company to avoid
With the rapidly changing nature of technology, it can be hard for businesses to stay current. As a business owner, it can be tough to
The importance of adequately investing and allocating funds to the vital areas of a small business is critical, especially when it comes to your IT
We always consult with each of our clients to find them the solution that works the best for their unique situation. It’s a numbers game
Many businesses focus all their energy and attention into customer satisfaction and catering to the customer to the point where employees suffer, or there is
IT is a necessity for any modern business to survive, as technical failure could lead to downtime and severe losses. That’s why you have an
Hardware-as-a-Service (HaaS), is a hardware management service that takes the hassle out of installing, monitoring and maintaining your hardware by doing it all for you.
There are always things that you can prepare for, and in business, disaster is one of those things. If you don’t have a plan in
