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Is a PBX Phone System Right for Your Business?

woman using a pbx phone system

When you are making decisions about business phones, it’s important to keep your customers in mind. According to finances online, 65% of people prefer phone over web connections with companies. Your job becomes finding the most reliable phone connections so you can provide great customer service. A hosted PBX phone system can be the solution you are looking for.  

What is a Hosted PBX phone system 

A PBX, or Private Branch Exchange is a telephone system that has been in use for quite some time. It refers to an internal communication network found within companies where employees can communicate with each other and the outside world. 

Traditional systems require substantial investments and involve regular maintenance. Users need training while advancements regarding technology have led to changes in how we make phone calls today. 

We now have the option to use hosted IP-based solutions. They provide greater flexibility than traditional ones due to their internet-based nature. 

Cloud-based PBX provides an organization with reliable phone services. Unlike its predecessor, which required privately managed call controllers or servers, a hosted PBX phone system is accessed via the internet. This means that there are no infrastructure costs in terms of installations to acquire for this technology either. 

5 Benefits of hosted PBX phone system for Business 

When considering your phone system choices, it is important to look at the pros and cons of each system. While PBX phone system cons include an upfront fee for set up, this fee is comparable to traditional phone systems. There are also five major pros to a hosted PBX phone system that are sure to benefit any business.  

Enhanced Features 

A hosted PBX phone system allows businesses to have enhanced call features unavailable to traditional phone service. For example, PBX phone systems can allow you to have calls forwarded wherever and whenever, even forward in-progress calls between phones seamlessly. You can also make phone calls from anywhere while still showing your company number on caller ID. In addition, an integrated inbox allows for the storage of all emails, voice messages or faxes into one place making it simple to check them. Time management is no longer a challenge with this solution. 


Even though we all try to avoid thinking about disasters, their considerable damage can interrupt your business communications. Therefore, a hosted PBX phone system is a good option for business owners. It guarantees uninterrupted contact with customers in case of most natural or man-made disasters. Even if your office gets damaged by either fire, flood or earthquake calls will be quickly forwarded to other phones through an online portal which allows access from anywhere (thus maintaining continuous service). 


Your communications system needs to keep up with the changing conditions of your business. Whether your business is adding employees or getting smaller, it is important that your communications can accommodate these changes. A hosted PBX phone system can be rapidly scaled up or down, making it easy for you to adjust as needed. Additionally, updates are delivered by service providers so that your services always remain updated and efficient. 

Cost Savings 

With a month-to-month service charge, hosted communications can save you money. There is no need for an expensive traditional phone system. With the flexibility to choose from several different calling plans and features, it’s easy to find one that works best with your business. A good hosted solution combines voice and data traffic onto a single network which reduces cost overall. 


Stay connected to your PBX phone system anywhere with internet services. The best part about a cloud-based system is that you can access the tools and features you need to work productively from anywhere. There is no reason it should be limited to one location. If you can connect to the internet, then all your communications are easily accessible through any device at any time; whether that’s working on important tasks at home, in a conference room, or somewhere else. 

It’s Time to Get Started 

Unitel has a great Hosted PBX phone solution to offer you. Our hosted PBX has all the features your business needs to offer great customer service and simplify communications around the office. The best part is, we are here for you 100%. Not only do we help with installation and updates, but we’re also here to troubleshoot any issues that may arise. So, if you’re ready to get started with a great hosted PBX solution, contact us today!