Supporting Customers In New England Since 1987!

Should You Switch to Hosted PBX? 

Hosted PBX

Nowadays telephony needs flexibility, that’s why many businesses have switched to hosted solutions, such as hosted PBX. Whether you own a small or medium business, or even a large corporation, one thing holds true for all, outdated communication methods can harm your day-to-day operations. Back in 2020, we all realized how important it is to be able to keep a business running in unforeseeable circumstances. When the pandemic forced everyone to go (and stay) home, many were left wondering how to keep communications running smoothly. 

Now, we know better than to solely rely on on-premises phone systems. No matter how small or big a business is, it needs to be prepared to move communications with them wherever they need to go, this is where hosted solutions comes in.   

What is Hosted PBX? 

PBX stands for Private Branch Exchange, and it is a private internal telephone system that enables internal and external communications. Its purpose is to keep businesses communications private, especially whenever sensitive communication needs to be shared. PBX phone systems link several extensions within an office to one another, thereby combining several phone lines into one, as well as to a few external lines. 

And what does ‘hosted’ mean? Hosted means a phone system that is operated in the cloud; it functions through an internet connection. So, as you may imagine by now, a Hosted PBX is a system that allows you to make private and secured calls over the internet.  This means that it allows you to make calls wherever you are whenever you want as long as you have a device that connects to the internet with you. 

What is the Difference Between On-premise Phone service and Hosted PBX? 

So, know that we’ve established what Hosted PBX is, you may be wondering what makes it so much better than the regular phone systems that companies have used for years? They come with many differences, so to understand how a hosted PBX phone system can benefit you, let’s look at a few key differences between the two: 

  • While on-premise phone systems need complicated hardware that takes a lot of time and money to install, hosted PBX is hosted on a cloud. They make use of minimal equipment that can be installed fast. Furthermore, with Hosted PBX your service provider is the one maintaining the functionality of the system. 
  • Hosted PBX services are significantly more cost effective than on-premise phone services. Furthermore, they also come packed with a ton of useful futures that make the money you spend worth it. Hosted solutions services are paid for in monthly plans with lower fees, which is beneficial for any sized business.  
  • Which of the two would hold up even in the case of a power outage? Yep, you guessed it Hosted PBX. Because the system is hosted on the cloud, if the power goes out it can re-route your calls to your cell phone, so you can keep communicating as if nothing happened.  
  • Hosted PBX systems have added features that make your calls a more enjoyable experience such as voicemail to email, advanced auto attendant, customizable hold music and business SMS. These innovative features are unique to Hosted PBX. 
  • As you add on team members, hosted PBX makes it easy to add and install new phone lines, without having to deal with heavy equipment and long wait times for it to be installed. 

Get Hosted PBX with Unitel: 

At Unitel ,we offer a state-of-the-art Hosted Phone system as part of the Cloud Voice Alliance. We have all the resources of a National Organization, while staying true to our origins as a local business dedicated to helping business owners. 

 Unitel’s Hosted PBX can save you headaches and money! We take pride in offering excellent customer service so we will be available for you whenever you need us. Give us a call today, and one of our experts will answer any questions you might have. They can also get you all set up if you are ready to switch over to the best Hosted PBX out there.