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How Unified Communications are Impacting the Future of Work 

How Unified Communications are Impacting the Future of Work

In an era defined by rapid shifts in technological advancement and a transition toward flexible work arrangements, the role of communication in the workplace has undergone a profound transformation. Unified communications (UC) are comprehensive solutions revolutionizing how organizations connect, collaborate, and adapt to the demands of the modern work landscape. 

By 2025, the UC market is expected to be worth over $167 billion

UC’s growth is transformative, and its pivotal role is shaping the future of work as we know it. The good news is that it can also help businesses adapt to changes that are already well underway. 

Adapting to New Workstyles 

According to a 2023 Gallup survey, 2020 saw the beginning of a remote work trend, but the numbers may not be what you’d expect. Fully remote work spiked in mid-2020. While there are more remote workers than before the pandemic, most workers in the 2020 spike returned to the office—at least partially.   

Around 60 percent of workers were entirely on-site in 2019, which fell to 20 percent in 2023. While many still work in the office, hybrid work is the most common work style among remote-capable employees. In 2023, 40% of remote-capable employees engage in hybrid or remote work.  

That number isn’t likely to go down soon. More than four out of five employees that have worked in hybrid environments over the past two years and would like to continue. 

Hybrid work arguably needs even more adaptability than working from home only. Team members need their work to be continuous, whether in the office, at home, or in a coffee shop.   

Opponents of remote work often cite a lack of collaboration and human connection as a deterrent. However, UC solutions are getting better at facilitating team socialization and collaboration. High-resolution video calls, presence information, and collaboration tools are a few features that are designed to simulate and even expand on the benefits of being in an office.   

What are the Benefits of Unified Communications? 

Unified communication aims to provide a seamless experience that keeps individuals connected, improves productivity, and accommodates the changing work style. Businesses need to adopt unified communication as a strategy rather than just a technology solution to navigate the complexities of the modern workplace. 

Here’s a quick overview of the benefits of unified communications: 

  • Improved Collaboration: Teams can work more efficiently with integrated communication tools, regardless of their physical location. 
  • Increased Productivity: Unified access to communication channels reduces the time spent switching between applications. 
  • Enhanced Flexibility: UC allows employees to work from anywhere, promoting remote work and flexibility. 
  • Cost Savings: Consolidating communication tools can lead to cost savings in infrastructure and maintenance. 
  • Better Customer Service: Integrated communication tools improve responsiveness and enhance customer service. 

Is Unified Communication Scalable? 

Yes. In fact, UC’s scalability is a major draw for growing companies. UC solutions are designed to meet the changing needs of businesses, whether they are expanding, downsizing, or adapting to new communication requirements. 

When coupled with cloud-based solutions, like CloudPBX, unified communications can be scaled up or down on demand. For instance, whether your company sells their office space to go fully remote or buys new locations, UC allows seamless communications without major hardware overhauls. 

Are You Resilient Against Disasters Large and Small? 

Businesses didn’t expect to need to adapt to hybrid and remote work in 2020. The next challenge to how you work and communicate with your team members may be equally unpredictable. Plus, a problem doesn’t have to affect everyone to affect your business. What if your building has mold, and you must vacate for a few weeks? What if a storm cuts the power?   

Unified communications play a crucial role in helping companies prepare for future crises and disasters like COVID-19 by increasing their adaptability. UC platforms facilitate seamless collaboration between workers wherever they are by integrating various communication tools. Employees can communicate through instant messaging, voice calls, and video conferencing during a crisis that requires remote work, ensuring business continuity. Sometimes, a crisis is as small as a worker needing to stay home with a child who has the sniffles. UC prepares you for that, too. 

How Do Unified Communications Reduce Costs? 

The most obvious cost reduction is consolidation. UC integrates various communication channels, such as voice calls, video conferencing, messaging, and file sharing, into a single platform. This consolidation eliminates the need for multiple standalone tools and reduces licensing and subscription costs. 

UC can also… 

  • Lower infrastructure costs 
  • Reduce travel expenses 
  • Increase productivity 
  • Facilitate energy efficiency 
  • Minimize communication downtime 

Plus, hybrid and remote work with fragmented communication channels opens the door to security issues and breaches that can be extremely costly. UC platforms provide centralized management capabilities. This allows IT administrators to efficiently manage and scale the entire communication system from a central location.  

Start Adapting to the Future of Work with Unitel 

If you’re looking to improve collaboration, increase productivity, and adapt to the changing work landscape, consider implementing unified communications in your organization. With its numerous benefits, UC could transform how you work and communicate with your team members. Start exploring UC solutions with Unitel today and take your business to the next level. 

Learn more about how unified communications can help your business adapt and thrive to the shifting future of your workplace.