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What is the Best Online Phone Service?  

businessman with online phone service

The best online phone service is one that can function well on any internet-connected device, has a user-friendly interface, is part of a georedundant network, is equipped with business messaging capabilities, and has the features your business needs to function well and stay one step ahead of your competitors. 

The Best Online Phone Service Functions Well on Any Internet-Connected Device.  

Whether you use the online phone service on your tablet, smartphone, laptop computer, or desktop computer – your level of service shouldn’t change. Users shouldn’t have to hunt for functions on their smartphone that are easy to find on their desktop. And their feature sets shouldn’t be limited based on what devices they choose to use. 

When you’re looking for the best online phone service, be sure they offer trial periods. Especially when it comes to their applications. Because you don’t want to choose a service that was only meant to be used on one-to-two specific devices. Your phone service should be device agnostic. 

The Best Online Phone Service has a User-Friendly Interface.  

Your online phone service should be easy to understand and simple to use. No confusing icons, strangely organized menus, or terms that you’d need a PhD to untangle. The interface should be clean, easy to read and navigate, and do what it’s supposed to do.  

This is why we recommend having a trial period with your provider. Ask if you can play around in the app for a while and see if it clicks with you and a few of your employees. The last thing you need is a phone service that’s hard to use. 

The Best Online Phone Service is Part of a Georedundant Network.  

Your online phone system needs to be reliable and stable no matter what the circumstances. Which is why high uptime and extensive georedundancy are crucial when finding the best online phone service. If you’re not sure what these terms mean, keep on reading!  

What is uptime? Uptime refers to the time your online phone service is operational.  

What is georedundancy? Georedundancy means that your service provider has multiple data centers in multiple locations. Why is this helpful? Because if one of the servers goes down – due to unexpected power failure, or a problem with the internet connectivity – your phone calls will automatically be re-rerouted to the next available server.  

No more waiting for lines to be repaired, power to come back on, or internet connectivity to be tested! With a georedundant phone service, you can rest easy knowing that if something goes wrong, your calls won’t be interrupted. So be sure to ask providers if their service is georedundant. 

The Best Online Phone Service is Equipped with Business Messaging Capabilities.  

Approximately 61% of consumers want the ability to two-way text with a business, but many companies still don’t have the ability to do so. Be sure your online phone service allows you to tap into the power of business messaging by: 

  • Allowing you to text-enable your business phone lines 
  • Giving you a way to see these messages and respond to them within the platform 
  • Supporting SMS and MMS – giving you the ability to not just send words but pictures, emojis, GIFs, PDFs, etc. 

It’ll expand the ways your customers can reach you, give them the communication channel they crave, and even cut down customer support costs

The Best Online Phone Service has the Features Your Business Needs.  

Another obvious point, but one we needed to cover. Do not settle for an online phone service that has only some of the features you need just because the price is good. Be sure that whatever service you choose has mission-critical features (unlimited calling in U.S. and Canada, IVR functionality, call management features) as well as cutting-edge features (automated texting, video conferencing, etc.). You’ll be thankful you did! 

Get What You Need with Unitel 

If you’re still hunting for the best online phone service, give Unitel a try! We’ve got it all – from a user-friendly interface and georedundant servers to business messaging and an extensive feature library. But don’t just take our word for it. Schedule a free demonstration to see it for yourself